10 Tips to Serving Customers

SMILE! It's very simple and basic, embarrassed when I have to be reminded to do so first. Many employees who are not smiling because
(A) they forget to smile
 (B) they are so frustrated with the company that no one smiling(C) they have been smiling to 120 subscribers this morning and they were just tired of smiling
Very frustrating to walk into a store and did not receive a smile from the sales staff or receptionists, and others. For the receptionist, he might have smiled at 120 customers, and he was sick of smiling. But for customers, it is the FIRST TIME for her entrance to your store! So, please smiling even be a hundred times.
There is a company with a simple policy of "If you do not feel like smiling today, do not come to work!"

* Suppose you! If you serve your customers and they need something, pretend you was in need of assistance. How would you like to be served, What would make you happy, and others. Always put yourself in your customer's needs. Be more concerned.
* Repeat customer demand, before you process the requests of customers, always saying "let me reassure you correctly request" You want blah ... blah .. blah. Is that correct? "Customers will be very happy when you are repeating their request. This simple action shows that (a) you really want to get it right and avoid unnecessary mistakes (b) customers believe that you have understood the request correctly.
* Check Back. Always double check even if you are already convinced. Here is an example. If your customer has asked for the item that you believe are out of stock, do not immediately tell customers that no longer stock. You might say something like "I'm sure that this stuff is over. But let me check for you again just to make sure ... he will be more satisfied with your answer because you actually make an effort to check that. Customers just want to make sure that you have actually tried.
* Fixed Focus, good eye contact is the most important aspect of face-to-face communication. Good eye contact shows that you listen carefully to what your customers say. Avoid looking elsewhere if your customer is talking with you and explain to you the problem. Stay focused. Even when talking to your customers on the phone, you can stay focused with no type / write / read anything unless it relates to your customers. So it must stay focused.
* Ask Questions, One of the best ways to improve interaction with your customers is to ask questions. By asking questions and getting customers to talk, you can then understand their problems and needs better and can offer a better solution. All of this helps you to deliver superior service to your customers.
* Answer in complete sentences, In the world of service, one-word answer is considered rude. Avoid one-word answers like "Yes", "No", "OK", "Maybe" "Done", or one-word instruction such as "There", "Tomorrow", etc. Worse still never used a voice like "Mm" , "Huh?", "Well", etc. One word answers are laziness and project a professional attitude. Always the answer to your customers in complete sentences. Answer in complete sentences adl project a more professional image that you are an educated person.
* Observe children Customers, Customers who bring their children provide an excellent opportunity to provide good service. All you have to do is show a genuine interest in children. Chat with the children, joking with the children, playing with kids and make some notes about the child's free. Better yet, squatting or kneeling beside the child. This is a sure way to get the parents were happy. So never avoid the kids.
* Ask the Customer, the Customer will be very impressed with the sales that provide satisfying service. For example: One day after buying the phone, sales people are calling to ask if everything is okay, if a customer needs help with phone features. Sales also gives the customer a few simple tips on the correct way to charge the battery to prolong its life. Simple, do not take more than 3 minutes on the phone, at no cost, absolutely amazed, Wow!
* Do Something / Extra, All the children in the world love gifts. Always look for opportunities to delight your customers by giving a simple gift, keychains, paperweights, mugs, etc. thinking of getting something very special gift to us humans.